Is This The Future Of Online Customer Experience?
Late last month i put up an article The Futuristic Customer Experience about Connie, a robot concierge developed by IBM for Hilton McLean, which draws on domain
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Six Customer Service Mistakes
Customer service has become a key driver of customer retention and loyalty as it’s been proven to create more profitable business results. Organizations with foresight
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Passive Aggressive Behavior in Customer Service
Passive-aggressive behaviour is one of the most destructive cancers to an organizational culture that ends up killing a great company, the self-esteem of the individuals
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How To Turn An Angry Customer To An Advocate
It doesn’t matter how great your service or products are, and in reality, not all Customers will love you or be satisfied. In fact, many
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Customer Service Story – Tire Rack
This story was shared on Reddit and shows what sort of Customer perception is created when senior management drives service & goes the extra mile.
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