Customers Are People, Not Numbers – Shep Hyken
Alot of times service reps treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see
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The Customer Service Rep’s Guide to Acronyms
As hard as it may be to believe, the online acronym “LOL” – laughing out loud, has been around for 25 years. Initially meaning “lots of love” used
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The Customer Service Guide to Acronyms
As hard as it may be to believe, the online acronym “LOL” – laughing out loud, has been around for 25 years. Initially meaning “lots
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Infographic: Six Mind Blowing Customer Centricity Statistics
A customer-centric company is more than a company that offers good customer service. Apple, Amazon, Ritz Carlton hotel, Jet blue airways and Zappos are prime examples
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Is This The Future Of Online Customer Experience?
Late last month i put up an article The Futuristic Customer Experience about Connie, a robot concierge developed by IBM for Hilton McLean, which draws on domain
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