Skip to content
CXService360

CXService360

Customer Experience Advisory

  • Home
  • Articles
    • Customer Experience
    • Customer Service
    • Digitalization
    • Organisational Culture
    • Customer Service Stories
    • Leadership
  • About CXService360
  • Services
    • Customer Feedback Management
    • User Research and Insights
    • CX Performance Monitoring and Analytics
  • Contact us

Infographic: Have You Seen These Customer Experience Statistics?

Posted on April 26, 2016July 5, 2020 by Kelechi Okeke

A lot of businesses are focusing on improving their customer’s experience in recent years, In fact, 91% of organizations said they aspire to be among

Continue reading
Customer Experience

Reward and Recognize Excellent Service

Posted on April 26, 2016February 1, 2023 by Kelechi Okeke

The desire to feel special is natural to human beings. People want to know that they matter to others and we all want to feel important and appreciated

Continue reading
Customer Service
3 comments

Important Factors That Affect Your Employee Engagement

Posted on April 20, 2016July 4, 2020 by Kelechi Okeke

Employee engagement is the extent to which employees feel passionate about their jobs and are committed to an organization. An engaged employee is connected to the organization’s

Continue reading
Organisational Culture
3 comments

Is Your Contact Center An Annoying, Time Waster?

Posted on April 18, 2016July 4, 2020 by Kelechi Okeke

Over the weekend, I was doing a little research and I stumbled across an article on listserve written in 2010 – 10 Most Annoying Time-Wasters. The

Continue reading
Customer Service

Infographic: Emotional Intelligence and You

Posted on April 16, 2016May 17, 2023 by Kelechi Okeke

Emotional intelligence is the ability to identify and appropriately respond to one’s own emotions and the emotions of others. In business, it is becoming more

Continue reading
Customer Service

Posts pagination

«Previous Posts 1 … 89 90 91 92 93 … 100 Next Posts»

Resources

  • Latest Remote Customer Service Job Positions
  • Customer Satisfaction Score Calculator
  • Net Promoter Score Calculator
  • Customer Effort Score Calculator
Customer Feedback Guide

Get Our Comprehensive Guide to Master the Art of Customer Feedback

Get your copy

Recent Posts

  • Making Oil and Gas Project Management More Efficient
  • An Employer’s Guide to Navigating Benefits Packages
  • Enhancing Survey Participation Through Digital Gift Card Incentives
  • How AI Is Changing CX – 12 Statistics To Know
  • Is Your CX Driving Customers Away?

Follow us on Social media

  • X
  • Instagram
  • Facebook

Newsletter




WordPress Theme: Donovan by ThemeZee.
Go to mobile version