Drawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingAmazing Bank Customer Service Story
It shouldn’t always be stories of bad/horrible customer service that we read about, positive stories from everyday people can do wonders in motivating professionals in
Continue reading
Make A Great First Impression, It Matters
A positive first impression is an important start to building a solid connection that can convert prospects to loyal customers. This initial impression sets the tone
Continue reading
CXService360 Customer Service Quiz
How much do you really know about customer service? It is important that every professional test their knowledge in their chosen career path, from time to
Continue reading
Bank Customer Service Story
This awesome customer service story was shared on The Financial Brand website by Ron Shevlin. The story shows how much of an impact one employee
Continue reading