Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
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The Results of Poor Service Standards
An organization that has poor customer service standards runs the risk of losing out to competition. The effect usually takes years before it begins to manifest,
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Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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What Is The Key To Customer Loyalty?
This is the one question that every business owner, who faces competition has asked at one point or the other.
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Three Reasons You Should Love Your Customer Service Career
A career in customer service is very rewarding. Make no mistake about it, customer service can be pretty difficult and challenging, but at the same time
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