Are The ‘Nice’ Customers Ruining Your Business?
Most business owners have a puzzled look on their faces whenever I throw this question at them. They wonder how Nice customers can possibly ruin
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Lessons From The Oldest Written Customer Complaint
The oldest written customer complaint was angrily written about 3,750 years ago, A man named Nanni wrote a letter to express his dissatisfaction with the quality of copper
Continue readingFive Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
Continue readingFive Reasons You Can’t Ignore Customer Experience
As more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
Continue reading
Great Customer Service Begins With…
Earlier, I published this basic customer service quiz designed for professionals to test knowledge and re-freshen on the basics. From the analysis of the results so far, a great number
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