Exceptional Customer Service Story – Southwest Airlines
Customer service is hard, yet it is rewarding. But sometimes it can be difficult to go above and beyond to deliver great service to customers. This
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Video: A Great Way to Improve Service
Customer service & experience expert Shep Hyken has been in the business long enough to know what works and what doesn’t in customer service, he
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How To Reduce Burnout In a Call Center
Call centres are high-pressure environments, you have to deal with customers rude or nice, you also have to bear in mind that your calls are
Continue readingInfographic – Why You Can’t Afford to Ignore Employee Engagement
Employee engagement is very important for every organization that hopes to make positive improvements on their customer satisfaction indices. Employees who are not passionate about their
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Highlights From The Global State of Customer Experience 2016 Report
The Global State of Customer Experience 2016 by CX Network in partnership with Forrester & CRM Xchange has been published. Below are 3 interesting highlights
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