Personalization Is an Important Aspect of Online Customer Experience
No doubt the today’s customer has been greatly empowered and has an array of contact channels with which he can interact with a brand. The
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Infographic: How To Make Customers Fall In Love With Your Brand
When customers fall in love with a brand, they don’t just become loyal – they turn into advocates that can make your best sales personnel green
Continue readingThe 7 Deadly Sins of Customer Service – Annette Franz
Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journeyâ„¢, Annette Franz. In
Continue readingFour Ways Virtual Reality Could Change Banking Experience
The popularity of Virtual Reality (VR) is growing, and this is largely attributed to the fact that millennials are coming of age. The millennials have
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Infographic: 2016 The Year of The Customer
Businesses have come to realize that their customers experience is unarguably tied to their profitability. For those businesses that are yet to understand why this is so, below
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