6 Things Your Customers Find Annoying
Ensuring customers are satisfied whenever they patronize a business is a great way to win their loyalty, but the most pleasant experience can easily be
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Customer Service Week 2017
Customer Service Week is an international event devoted to recognizing the importance of customer service, and rewarding those who service and support customers each day.
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What To Do When You Don’t Know The Answer To a Customers Question
Being a customer service professional often entails responding to customer inquiries and providing support where necessary. But in reality, knowing all the answers to the
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Do Not Make Your Customers This Frustrated!
I recently stumbled upon this call center recording between a really frustrated customer & an agent. This is a good example of an organization literally
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Infographic: Developing Empathy
Empathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates,
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