Success Tips In A Customer Service Career Part 1
A customer service career is an interesting, challenging and rewarding one. The duties of customer service professionals will vary from company to company, but most of the time
Continue readingIs It Easy For Your Customers To Complain?
This video below is from CBC’s investigative consumer program (marketplace). They pranked customers in a fashion store, by assigning them an actor who played the role of an
Continue readingTips On How To Improve Empathy
The ability to recognize and understand emotion in other people is important in building & sustaining relationships in business and interpersonal relationships. A brand’s opportunity to
Continue readingKeep Your Customers Informed
Keeping customers informed is critical in delivering positive experiences. Whether in person, by phone or email, when you are processing a request for a customer and it is taking longer
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Creating Memorable Experiences: T-mobile
This video titled ‘Welcome Back’ is the fourth series in the ‘Life’s for Sharing’ campaign created by Saatchi & Saatchi for T-Mobile.  The ad involved Heathrow’s Terminal
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