Most Important Qualities of Customer Service Reps
Anyone who has worked the cash register at a retail location or staffed a company’s help phone line will tell you: Customer service isn’t easy.
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Steps To Empowering Your Front-line Service Team
Cumbersome approval processes make delivering great customer experiences an uphill task. When front line service reps are not empowered to resolve customer complaints, it results in longer processing
Continue reading15 Steps To Great Customer Service [Video]
When you are able to render the sort of service that leaves your customers satisfied, happy or excited, you can bet they’d want to come
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The History of CRM (Infographic)
Customer Relationship Management (CRM) is the process of managing an organization’s interaction with its customers and prospects by using strategies, processes & technology to organize,
Continue readingSuccess Tips In A Customer Service Career Part 2
This is the 2nd (and final) blog in my current series on the topic of Success Tips In A Customer Service Career. If you missed Part
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