Customer Service Story – United Airlines
A few years ago Kelly Drake and United airlines caused a media frenzy after the airline went out of their way to ensure they were able
Continue reading
It’s 2017! Happy New Year!!
Our greatest joy this season is the opportunity to say thank you and to wish you the very best for the New Year.
Continue readingCustomer Service Body Language Mistakes You Should Avoid
Body Language is an important aspect of communication between customers and service representatives. it is important for customer service reps to be trained to interpret
Continue reading
American Customer Satisfaction Index (ACSI) Finance and Insurance Report 2016 (Highlights)
The American Customer Satisfaction Index (ACSI) Finance and Insurance report has just been released, and this year’s report indicates an overall improvement in customer satisfaction
Continue readingCan Word of Mouth Win Back A Lost Customer?
Customer service software giant Kayako recently carried out a survey in which 1000 customers were asked if they would ever return to a company after
Continue reading