Listening With Your Eyes
Communication is a staple component of customer service and the eyes are a necessary tool for translating and analyzing body language signals that enhance communication
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Social Media Etiquette For Customer Service
Thanks to the internet and smartphones & social media, customer service has evolved in numerous ways in its short history. Social media which has now
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Is It Easy For Customers To Patronize You?
“One afternoon at a shopping mall during the busy Christmas season, a consultant ventured into an athletic shoe store to buy some new running shoes. This
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How Loyal Customers Grow A Business
Every business needs customers and patrons to grow, but it won’t happen if customers keep leaving and never come back. Think of a bucket with
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What Successful CEO’s Say About Customer Experience [Video]
The customer’s experience is the final outcome of his/her overall experience interacting with a brand. It has now become a tool which can differentiate various
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