Data-Driven Customer Experience: Forbes Insights
In today’s very competitive business stage, customer interaction with brands has become richer and more engaging thanks to big data and analytics. Delivering a great
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Why You Should Invest In CRM
You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced that
Continue readingFun Customer Service Quiz – Which Customer Service Hero Are You?
In every customer service team, everyone has their unique strengths and capabilities that enable the whole team to deliver great service to the customer. This
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Why You Should Follow Up On Customer Complaints
Customer complaints are very valuable for the growth & improvement of any company, these complaints help businesses identify problems with employees, products or processes and
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5 Important Customer Service Trends In 2017 [Infographic]
A study by NewVoiceMedia revealed that companies lose more than $62 billion due to poor customer service. Customer service & CX are now very critical
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