CXService360

Why You Should Invest In CRM

Posted on March 8, 2017July 5, 2020 by Kelechi Okeke

You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced that

Fun Customer Service Quiz – Which Customer Service Hero Are You?

Posted on March 3, 2017 by Kelechi Okeke

In every customer service team, everyone has their unique strengths and capabilities that enable the whole team to deliver great service to the customer. This

Why You Should Follow Up On Customer Complaints

Posted on February 22, 2017July 4, 2020 by Kelechi Okeke

Customer complaints are very valuable for the growth & improvement of any company, these complaints help businesses identify problems with employees, products or processes and