8 Things That Make You A Bad Listener [Slideshow]
How much of a good listener do you think you are? Most people believe they’re good at listening, but in reality, good listeners are rare
Continue readingHow To Recruit The Best Customer Service Employees
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes after
Continue reading7 Rewards Of A Great Customer Service Culture
In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand and
Continue readingCustomer Paid For A Full Page Newspaper Complaint
Sometimes it amazes me how determined customers can get, in ensuring their complaint is heard. Some customers can hold grudges for a long time (read
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Can E-Commerce Stores Survive Without Live Chat?
As today’s society moves rapidly towards an even more digitized age, the e-commerce industry continues to grow and develop at a proportional rate.  Many businesses
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