6 Ways to Establish a Winning Customer Service Culture – Tal Shnall
A service culture is a true competitive asset. Not necessarily in the accounting definition, but a form of human potential. A toxic culture and negative
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How To Deliver Great Service During The Holiday Season
Anyone who works in customer service knows the job gets a lot more hectic as the holidays approach. Big holidays like Christmas are usually accompanied
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Educating Your Customers: The Benefits & How To Achieve It
Educating customers is something businesses can benefit from, but most shy away from it due to false assumptions such as – the belief that a more educated
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The Power of Speech Analytics in Improving Customer Experience (CX)
In the last two decades, the call center industry has dramatically evolved. Gone are the days, when the call center infrastructure was equated to a
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Setting Customer Expectations Is Important – 4 Tips For Doing It Right
Lots of businesses today do not put much thought into setting realistic customer expectations, they focus on aggressively hyping marketing their products to draw in
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