What Happened To Customer Service? And How To Fix It – Tal Shnall
How do you feel after a phone call you’ve recently made to a customer service representative? How do you feel when you had unsatisfactory experience
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4 Intriguing Insights From The 2017 Genesys State of Customer Experience Report
The recently released 2017 Genesys State of Customer Experience report contains a number of very intriguing insights on how consumers prefer to interact with businesses,
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The Evolution of ChatBots – All You Need To Know [Infographic]
A chatbot is a computer program that conducts a conversation using rules and Artificial Intelligence to simulate a human-like interaction with users. Chatbots are used
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Free Service Recovery Quiz For Professionals
A service failure occurs when a brand fails to meet a customer’s expectation. When this happens, the customer’s chances of defecting to competition increases. Successful
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3 Big Differences Between Sympathy and Empathy You Should Know
People often confuse the words empathy & sympathy to mean the same thing. Although they are frequently used in similar contexts to describe the nature
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