The Customer Journey – Analytics For Every Step
Your customer isn’t just your customer when they’ve signed a contract to buy a product or service. Your customer begins being your customer when they
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Japanese Customer Service Story – Sakura Tea
Japan is renowned for its impeccable customer service which has become a standard in almost every industry in the country. Businesses both large and small,
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5 Ways To Ensure A Positive Brand Perception On Social Media
Social media channels such as Facebook, Twitter and Instagram have had a dramatic impact on the current business environment. Brands no longer have the luxury
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5 Practical Ways to Improve Your Health at Work – Melisa Marzett
For you to have joy and satisfaction in your career, and not disease and fatigue, it is necessary to know how to properly organize your
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4 Tips To Make Your Call Center Worth Calling
1000 American Consumers were asked if they would rather clean a toilet or contact customer service via an Interactive Voice Response (IVR) system in a
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