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Things You Need To Know About Customer Experience Management [Infographic]

Posted on July 4, 2018July 4, 2020 by Kelechi Okeke

Customer Experience (CX) in lay terms simply means a customer’s experience with a company or brand, this experience is created following an interaction with any

10 Interesting Applications of Chatbots

Posted on June 27, 2018February 22, 2024 by Kelechi Okeke

A Chatbot is a program that can have a conversation with a person using rules and Artificial Intelligence (AI) in a way that mimics human-like

Create Consistency for Your Customers – Shep Hyken

Posted on June 15, 2018July 4, 2020 by Kelechi Okeke

Ensuring consistency in the customer’s experience across all touchpoints will provide your business with the necessary credibility needed to foster and build long-term relationships with

Customer Service Starts At The Top – Tal Shnall

Posted on June 6, 2018January 10, 2024 by Kelechi Okeke

Creating a customer-focused culture is a priority for most leaders. Some are very intentional about it while they relentlessly work toward improving the customer experience

Things You Need To Know About Customer Experience Management [Infographic]

10 Interesting Applications of Chatbots

Create Consistency for Your Customers – Shep Hyken

Customer Service Starts At The Top – Tal Shnall

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