Dealing with Poor Customer Reviews – Sam Makad
If you’re a business owner, you know the value of goodwill and word-of-mouth. Your customers’ feedback has more value than anything else. Customer feedback and
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Things You Need To Know About Customer Experience Management [Infographic]
Customer Experience (CX) in lay terms simply means a customer’s experience with a company or brand, this experience is created following an interaction with any
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10 Interesting Applications of Chatbots
A Chatbot is a program that can have a conversation with a person using rules and Artificial Intelligence (AI) in a way that mimics human-like
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How Social Media is Changing Customer Engagement – Maddie Davis
The value of customer experience continues to grow as we all become more connected. The amount of interactions an individual can have with a brand
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Create Consistency for Your Customers – Shep Hyken
Ensuring consistency in the customer’s experience across all touchpoints will provide your business with the necessary credibility needed to foster and build long-term relationships with
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