Be Proactive! It’s Good For Business
Being proactive entails acting and thinking ahead of anticipated events. In customer service being proactive means that you anticipate challenges customers might have, and working
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6 Tech Advances That Will Enhance Customer Experience
In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives and
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Customer Service Story – The Forgotten Bag
This airline customer service story shows the importance of communication in the event of a service failure. What could have been a horrible customer experience
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6 Tips To Create a Memorable Customer Experience [Infographic]
The customers’ experience has become the new marketing strategy. How your customers feel after interacting with the different touchpoints your business has will go a long
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4 Examples of Good Customer Service [Infographic]
We’ve all heard those cringe-worthy stories of awful customer service. Sometimes they’re a good example of one employee who didn’t do the right thing, no
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