Customer Service Story – Steve’s Pizza
In today’s age, a seemingly small act by a business to its customer has the potential to impact positively or negatively on the brand, especially
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10 Tips For Improving Internal Communication [Infographic]
Effective internal communication is essential for businesses. It allows employees to work efficiently and ensures all members of an organisation are working collaboratively towards a
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Good Intentions Lead To Good Customer Experience – Jared Cornell
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Steve Jobs Given
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Customer Service Story – Hilton Hotel’s Point Break
Delighting customers does not have to be expensive, just doing the little things has the potential to yield bigger positive results. The following customer service
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Emotional Intelligence and the Customer – David Beaumont
A customer walks into your store. The customer is browsing around the electronics section of the store. You as the service specialist approach the customer
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