106 Fascinating Voice Search Facts & Stats [Infographic]
From the moment personal computers became available, people had the desire to talk to them. This desire was made even more popular by Hollywood Sci-fi
Continue reading
Understanding Voice of the Customer (VoC) Technology & Its Key Features – Kimberly Holbrook
As Customer Experience (CX) and Voice of the Customer (VoC) programs continue to grow as segments in the B2B space, technology plays an integral role
Continue reading
Understand Your Customer Base With Behavioral Segmentation [Infographic]
Why do customers buy your products? The reasons, as you know, are multi-layered and varied and depend on a host of circumstances. Sometimes it’s convenience—there’s
Continue reading
Improve Customer Loyalty – 12 Customer Retention Strategies You Should Try
Customers are the most important part of any business. Without them, there would be no business! This drives a lot of businesses to focus so
Continue reading
Customer Service Story – Steve’s Pizza
In today’s age, a seemingly small act by a business to its customer has the potential to impact positively or negatively on the brand, especially
Continue reading