Customer Service Story – Burger King
There are various factors that lead to customer service stories that go viral. One striking factor that easily stands out among such stories is that
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12 Simple Ways to Show Your Customers You Value Them
Your business exists because of customers. They are the most important part of any business. If your customers do not feel valued or appreciated, they
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A Practical Guide On How To Win Customers With Empathy
Solving a customer’s problem is an integral part of customer service, but when it comes to customer satisfaction, fixing the problem is never enough. This
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Why We Need More Emotionally Intelligent Leaders – Tal Shnall
At a recent seminar, I covered the topic of social competence of emotional intelligence. The social competence of leadership demonstrates that the leader has empathy
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6 Tips On Managing Customer Expectations [Slideshow]
From the moment customers become aware of a brand and its products or services, they begin to anticipate a set of behaviours or actions from
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