How Organizational Structure Affects Business Productivity
Organizational structure is what groups people in a certain way. This is designed by the owner, a manager or any other person in charge of
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6 More Customer Service Myths
In the customer service industry, it’s sometimes difficult to differentiate between fact and myth. The industry is evolving so fast that the various players in
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Could Distraction Be Costing Your Company Dearly? – Jeff Toister
The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
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How Amazon Perfected Online Delivery
Amazon is a pioneer in the online retail industry. Since it was founded in 2004, it has set the standard for online deliveries. It’s currently
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Heimdallr Customer Service Story
We’ve shared a number of inspiring customer service stories from brands in various industries from Airlines, to Hotels, to fast food chains and even ophthalmologists.
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