Highlights From The Global State of Customer Experience 2019 Report
The 2019 Global State of Customer Experience report by the CX Network has been published. This year’s edition saw over 220 responses from CX practitioners
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How Organizational Structure Affects Business Productivity
Organizational structure is what groups people in a certain way. This is designed by the owner, a manager or any other person in charge of
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6 More Customer Service Myths
In the customer service industry, it’s sometimes difficult to differentiate between fact and myth. The industry is evolving so fast that the various players in
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Could Distraction Be Costing Your Company Dearly? – Jeff Toister
The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
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How Amazon Perfected Online Delivery
Amazon is a pioneer in the online retail industry. Since it was founded in 2004, it has set the standard for online deliveries. It’s currently
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