How Virtual Reality (VR) Will Affect Customer Service – Dwayne Charrington
Customer service is becoming ever more dynamic than it has ever been. And its future seems to be dipped in technological sophistication. If you pay
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Measuring Customer Satisfaction Without Surveys [Infographic]
Have you ever been upset about an interaction you’ve had with a company? It probably happens with more frequency than many of us would like
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5 Things Your Business Can Expect To Get From A Chatbot – Chloe Bennet
Customer service has become a vital component of so many businesses these days. Where in the past it was simply a question of dealing with
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How to Avoid Employee Burnout – Janine Morgan
A survey presented on Pulse shows that companies are facing an employee burnout crisis. In a hyper-connected world, it’s very easy for employees to work
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5 Metrics To Shape Your Customer Experience – Varun Parthasarathy
Businesses across the world are overhauling existing hierarchies and power structures. New C-suite positions are being created to cater to specific business strategies. Among the
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