Measuring Customer Satisfaction Without Surveys [Infographic]
Have you ever been upset about an interaction you’ve had with a company? It probably happens with more frequency than many of us would like
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5 Things Your Business Can Expect To Get From A Chatbot – Chloe Bennet
Customer service has become a vital component of so many businesses these days. Where in the past it was simply a question of dealing with
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How to Avoid Employee Burnout – Janine Morgan
A survey presented on Pulse shows that companies are facing an employee burnout crisis. In a hyper-connected world, it’s very easy for employees to work
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5 Metrics To Shape Your Customer Experience – Varun Parthasarathy
Businesses across the world are overhauling existing hierarchies and power structures. New C-suite positions are being created to cater to specific business strategies. Among the
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Highlights From The Global State of Customer Experience 2019 Report
The 2019 Global State of Customer Experience report by the CX Network has been published. This year’s edition saw over 220 responses from CX practitioners
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