Great Customer Service Story – The Locksmith
Great customer service stories or memorable experiences are fun to read about, they also serve as a training or motivational tool to inspire customer service
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Customer Service Story – United Airlines
A few years ago Kelly Drake and United airlines caused a media frenzy after the airline went out of their way to ensure they were able
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The History of CRM (Infographic)
Customer Relationship Management (CRM) is the process of managing an organization’s interaction with its customers and prospects by using strategies, processes & technology to organize,
Continue readingExceptional Customer Service Story – Southwest Airlines
Customer service is hard, yet it is rewarding. But sometimes it can be difficult to go above and beyond to deliver great service to customers. This
Continue readingAmazing Bank Customer Service Story
It shouldn’t always be stories of bad/horrible customer service that we read about, positive stories from everyday people can do wonders in motivating professionals in
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