Customer Service Story – Jet Blue Airlines
One very important ingredient for a great customer service story is an employee who does something for a customer, not because they had to, but
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Bad Service Nullifies Advertising – John Tschohl
The American Management Association found that successful companies spend about 20 percent more money on personnel, including on personnel training, than unsuccessful companies do. The
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How to Tailor Your Business to Suit Your Customer Base – Anna Clarke
One of the key success factors in the modern environment is the capability to meet the needs of customers. Unfortunately, up to 54% of US
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How Blending Brand and Culture Can Impact The Customer Experience – Justin Osborne
If there is only one thing modern businesses should pay attention to, it would certainly be customer experience. Consumers are spoiled and highly demanding, which
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Interview with Jeff Yasuda – Enhancing Customer Experience With Music
Different genres of music have varying effects on mood, and this can be powerful in shaping the customer’s experience. Music can be used to engage,
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