How Healthy Employees and Customer Experience Are Connected
Being healthy has a different definition for everyone. But we think that keeping a good balance of being physically well and being happy is important
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8 Tips for Writing Great Customer Service Emails – Aimee Laurence
Even though as a business you might send hundreds of customer service emails every day, for every customer that’s the one email they’ll receive from
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5 Ways to Level Up Your Customer Feedback Program – Justin Osborne
When American Express conducted a survey in an attempt to improve the quality of their customer service, they found that 86 percent of their clients
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Customer Experience Trends in Healthcare Industry – Mary Walton
The customer-brand relationship has evolved, thanks to an increasing marketing sea-change known as liquid expectations. The term came into view as the customer experience in
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The 14 Amazing Leadership Principles of Amazon [Infographic]
In September 2018, Amazon got global recognition for being the first brand to be valued at over 1 trillion dollars. Within a time frame of
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