Paying Attention to Service Pays Off – John Tschohl
The newsletter Quality Assurance Report states that only when a company knows exactly what kind of service its customers expect, delivers on those expectations 100 percent
Continue reading
The Power of Online Reputation for Brands
In today’s online world, perception is everything. A brand’s reputation can make or break its ability to attract new customers, retain existing ones, and stay
Continue reading
How Your Website Can Establish Trust With Consumers – Janine Morgan
In just about any business these days, the website serves as the consumer’s point of entry. Not only is it in a literal sense the
Continue reading
Why Sexual Harassment is a Customer Service Issue – Jeff Toister
Bryce (not his real name) dreaded coming to work. A regular customer frequently complimented Bryce on his appearance and made sexually suggestive comments. It made
Continue reading
How Healthy Employees and Customer Experience Are Connected
Being healthy has a different definition for everyone. But we think that keeping a good balance of being physically well and being happy is important
Continue reading