The Magic in Service Recovery – John Tschohl
It’s simple and not many companies practice the magic of Service Recovery. The magic in service recovery occurs when a frontline employee solves a customer’s
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Customer Service Story – Carrabba’s Italian Grill
A story about good customer service story is an easy way to get inspired and learn about real life steps other professionals all over the
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Is Your Social Media Customer Service Helping or Hurting Your Customer Experience – Justin Osborne
Customer service is getting harder and more complex year after year. As the number of communication channels keeps growing steadily, businesses have to stay alert
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How The Fourth Industrial Revolution Is Influencing Customer Service
The world has gone through several industrial revolutions starting with the first industrial revolution in the 1700s which ushered in mechanical production and steam power,
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6 Essential Communication Tools for the Modern Workplace – Justin Osbourne
The performance of a modern workplace is defined by the employees, strategies, and tools it leverages. Nowadays, every successful company takes advantage of digital resources
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