Leading and Making a Difference – John Tschohl
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest
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Top Challenges Market Research Industry Needs to Tackle
The market research industry has overcome a dramatic change in recent years and experts predict a real boom in demand for consumer insight starting in
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13 Advanced Strategies For Retaining More Customers
The average customer today is constantly being harrassed by offers of products and services from different brands both online and offline. As a result of
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How Uber and Airbnb Attracted Their First 1,000 Customers – Justin Osborne
New emerging businesses often times struggle to find their first set of customers, especially in a shared community and network such as ours (that launches
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The Magic in Service Recovery – John Tschohl
It’s simple and not many companies practice the magic of Service Recovery. The magic in service recovery occurs when a frontline employee solves a customer’s
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