Treat Customers like Life-long Partners – John Tschohl
Over the years I have had some real “wow” experiences with businesses. People and employees that have treated me like a VIP every single time
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Customer Service Processes: The Go-Getter’s Guide for Success
Customer service has many different definitions. However, most business leaders simply spin the same words without really understanding the needs of their customers. Customer service
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15 Empathy Statements That Help Improve Customer-Agent Rapport – Justin Osborne
An empathy statement is a short phrase that you can use to create a connection with the person you are conversing with. It shows that
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How to Align Your Business Technology With Customer Satisfaction
What do my customers want? Even the savviest of business leaders continue to ask themselves this question. Today’s companies know they’re in the customer experience
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How Analytics Shifts the Customer Service Game
No modern customer experience strategy is complete without analytics. Leveraging the insights you gather from historical data and current customer records is the best way—if
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