How to Implement A Customer Experience Strategy In Your Business
We asked business people what their main business priorities are for the next five years, and again the same answer prevailed. Can you imagine what
Continue reading
Why Remote Customer Service Teams Should Always Leverage Customer Feedback
The connection between customers and support teams is vital to every business’s success. This has become especially important as companies have had to move to
Continue reading
Four Ways Brands Use Data To Extract Consumer Insights
Nowadays, it is necessary to understand your customer wants to be successful in the competitive business landscape. By listening to your customers’ views, you can
Continue reading
Three Pitfalls in Collecting Consumer Insights and How to Avoid Them
Consumer insights are an efficient way to transform user-generated content into actionable insights. This data can transform business strategy, marketing, product innovation, and customer service.
Continue reading
From PaperCare to Coffee makers – Why Consumer Insights Research Is Going to Dominate 2021
The year 2020 has been dominated by the COVID-19 pandemic. This development has changed the way people around the world do business and shop. Although
Continue reading