How to Optimize Your CV for a Customer Success Manager Career
In the age of eCommerce and Software as a Service (SaaS) business models, professional customer experience (CX) matters as much as the products themselves. That
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8 Steps to Write the Perfect Customer Service Email
Customer service is the pillar of every successful business. That point of contact with customers can make or break a business. To build an overall
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10 Effective Work From Home Tips
COVID-19 pandemic situation has forced everyone to work from home. Now, work from home has become a lifestyle. Everyone has slowly and gradually adopted this
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How to Measure Your Voice of Customer (VoC)
It isn’t enough to develop an idea of how customers are experiencing a brand just by looking at sales or the amount of time spent
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Why Brands Need to Drill into Data to Cure Customer Loyalty Decay
Have you walked into a mall lately? If so, you have probably seen a staggering sight, as every other storefront is blackened with an absence
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