How Can Telecom Operators Offer Superior Customer Experience?
Customer experience is becoming one of the key differentiators for any brand. To ensure that, agents need to be equipped with the appropriate technology. Mobile
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Understanding the Pros and Cons of Employee Monitoring
Employee monitoring is the process of collecting information about workers’ activities and whereabouts by using different means of organizational surveillance. Businesses keep an eye on their
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How Call Center Outsourcing Can Make Your Customer Experience Better
Everything is consumer-focused today. From customer expectation to customer interaction with businesses, a lot of areas have evolved. Hence, businesses are also adapting to the
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Why Should Customer Experience Top Your KPI Ladder?
While an expanding customer base is the result of rigorous inbound and outbound contacts, and the sales teams hold the crucial responsibility of generating revenues
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5 Technologies That Enable Customer Data Analysis
Data analysis is the systematic application of statistical and logical techniques to evaluate data to derive meaningful conclusions. In customer data analysis, information on customer
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