How To Run A Virtual Call Center That Doesn’t Compromise Exceptional Customer Service
A virtual call center is like any other call center except, rather than sitting under a single roof, the agents work remotely through a digital
Continue reading
The Impact Of Communication On Employee And Customer Experience
Communication is extremely vital for any organization to function smoothly. Good internal communication has a very positive impact on employee performance whereas good communication with
Continue reading
Gmail as a Help Desk: Does It Kill Your Customer Service?
Customer support and relationship matter for every company. Some businesses use Gmail as a help desk while others turn to more advanced software to deal
Continue reading
The importance of a Digital Transformation Plan to Improve Customer Experience
Whether you run a large, medium, or small enterprise, your chances of survival in this very competitive global market, is digital transformation. The reason is
Continue reading
Bridging the Intercultural Gap in Customer Communication
In just a few decades, our world has come to rely more heavily on global trade and the shared marketplace that exists on the internet.
Continue reading