8 Best Practices For A Successful Voice of The Customer (VoC) Program
Consumers are constantly evolving, and so are their needs and expectations. Businesses that will thrive in the long term are those that understand the needs
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How To Run A Virtual Call Center That Doesn’t Compromise Exceptional Customer Service
A virtual call center is like any other call center except, rather than sitting under a single roof, the agents work remotely through a digital
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The Impact Of Communication On Employee And Customer Experience
Communication is extremely vital for any organization to function smoothly. Good internal communication has a very positive impact on employee performance whereas good communication with
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Gmail as a Help Desk: Does It Kill Your Customer Service?
Customer support and relationship matter for every company. Some businesses use Gmail as a help desk while others turn to more advanced software to deal
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The importance of a Digital Transformation Plan to Improve Customer Experience
Whether you run a large, medium, or small enterprise, your chances of survival in this very competitive global market, is digital transformation. The reason is
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