Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
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Drawing The Line At Abusive Customer Behaviour
Customer service professionals have to deal with angry or frustrated customers at one time or the other throughout their careers. It is expected that the service rep
Continue readingFive Important Things You Should Know About Millennials
You must have probably come across the word ‘millennial’ or ‘Gen Y’ (Generation Y) at one point or the other. But who or what exactly
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What Millennials Expect from Their Banks
However good your product or service is, the truth is that no-one will buy it if they don’t want it or believe they don’t need
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