Could Distraction Be Costing Your Company Dearly? – Jeff Toister
The bank’s customer service rep was distracted. He was responding to emails in between phone calls. The problem was he’d get halfway into an email
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How Amazon Perfected Online Delivery
Amazon is a pioneer in the online retail industry. Since it was founded in 2004, it has set the standard for online deliveries. It’s currently
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10 Interesting Applications of Chatbots
A Chatbot is a program that can have a conversation with a person using rules and Artificial Intelligence (AI) in a way that mimics human-like
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4 Tips To Make Your Call Center Worth Calling
1000 American Consumers were asked if they would rather clean a toilet or contact customer service via an Interactive Voice Response (IVR) system in a
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4 Things Banks Can Do To Improve Millennial Loyalty
Although a late realization, the banking ecosystem has finally realized that they can no longer ignore the millennial customers. Popular perception about millennials is that
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