Employee engagement is very important for every organization that hopes to make positive improvements on their customer satisfaction indices. Employees who are not passionate about their
Continue readingAs more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
Continue readingAs more businesses begin to realize and come to terms with the fact that the customer’s experience is the next competitive battleground, It has become very necessary
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A career in customer service is very rewarding. Make no mistake about it, customer service can be pretty difficult and challenging, but at the same time
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A positive first impression is an important start to building a solid connection that can convert prospects to loyal customers. This initial impression sets the tone
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