AI Can’t Replace Basic Human Skills Needed In Customer Service
One of the most talked about technologies in the world today is artificial intelligence (AI). A basic definition of AI is systems or machines simulating
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5 Creative Business Tips to Satisfy Your Customers
Your customers are the bread and butter of your business. They are what keep the lights on and the proverbial wheels turning. Therefore, it only
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12 Effective Reasons To Move Your Call Center to The Cloud
Like most business owners, you probably know that cloud-based call center software has advantages over its on-premises counterparts. But if you’re still not sure if
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The Importance of Protecting Your Customers’ Data
When it comes to prioritizing customer service, professionalism and positive behaviour are key. In addition to creating a great first impression and ensuring a one-call
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Business Process Outsourcing: Building A Better Workflow Management
Outsourcing non-core processes to third-party specialists have provided immense value to businesses of all sizes. According to a study by Grand View Research, the global
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