Customer Service Starts At The Top – Tal Shnall
Creating a customer-focused culture is a priority for most leaders. Some are very intentional about it while they relentlessly work toward improving the customer experience
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4 Things Banks Can Do To Improve Millennial Loyalty
Although a late realization, the banking ecosystem has finally realized that they can no longer ignore the millennial customers. Popular perception about millennials is that
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What Happened To Customer Service? And How To Fix It – Tal Shnall
How do you feel after a phone call you’ve recently made to a customer service representative? How do you feel when you had unsatisfactory experience
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The Four Secrets Of A Winning Culture – Tal Shnall
A winning culture doesn’t happen by accident. Although many leaders are very intentional about creating a better culture for their team and their organization, few
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6 Ways to Establish a Winning Customer Service Culture – Tal Shnall
A service culture is a true competitive asset. Not necessarily in the accounting definition, but a form of human potential. A toxic culture and negative
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