Mystery Shopping

In business today, every industry from retail, restaurants, banking, hospitality, or entertainment brands want their employees, and franchisees to deliver their brand promise to customers.

Mystery shopping allows you to experience your services through the ‘customer’s eyes’ and provides concrete data for evaluating whether brand standards are met throughout all your locations.

CXService360 manages a base of over 50 independent contractors, which gives us the capacity to deliver over 500 shops every month in locations all over West Africa.

High-Quality

We take great pride in delivering high-quality reports to our clients. Our mystery shopping programs evaluate on-site location-level experiences, phone ordering processes, contact centre and website experiences.

If you’ve invested in training, there’s no better way to measure its effectiveness than by using mystery shopping. We measure both the simple things, like cleanliness, and the more complex things, like cross-sell ability and effectiveness.

Our mystery shopping reports can be used to coach employees and help every location improve its delivery on the brand promise.

To find out more about our Mystery shopping services, please contact us here.