Infographic: Developing Empathy
Empathy is one of the most important skills a customer service professional should possess, not only is empathy important in relationships among co-workers, leaders, and subordinates, it also plays an important role in complaint resolution.
This infographic below provides insights on how one can improve and develop their empathy skill and some key facts about this very important life skill.
Certain occupations you would require the skill of empathy in order excel, customer service is one of such careers.While some people are naturally good at being empathic, luckily for the rest of us, the skill can be developed.
The ability to put yourself in the shoes of a customer, helps you get perspective/context of the customer – being armed with such knowledge helps you do your job in a more intelligent and professional way, especially where the situation has negative emotions attached to it. (Read: Role of Empathy In Complaints Resolution).
So, practice-practice and make deliberate efforts to improve on your empathy skills
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