How to Improve Customer Loyalty – Bob Thompson

In this episode of Amazing Business Radio Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies In content packed interview, Bob also shares some best practices for customer service and what is necessary to ensure a successful customer service strategy.

Shep Hyken also shares his thoughts on The Forrester US Customer Experience Index, 2016 report including the top 3 drivers for customer loyalty and 3 drivers that erode customer loyalty.

If you wish to learn how to create more customer loyalty for your business, this is an episode you shouldn’t miss.

Kelechi Okeke
See also  Amazing Bank Customer Service Story