How To Deal With Angry Customers (Video)
Dealing with angry customers is something no customer service professional looks forward to, unfortunately managing angry customers is somewhere in the job description of most professionals.
This makes it important that you are able to handle angry customers effectively when the situation arises. This 3 minute video demonstrates how a frontline officer should handle an angry customer.
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Effectively handling an angry customer is for rookies, an ace customer service professional aims to turn angry customers into advocates. I have written an earlier article on how to that can be achieved.
Read more: How to turn an angry customers to an advocate.
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Founder & Editor-In-Chief at CXService360
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
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