How the Customer’s Experience can Impact Business Results

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Alot of people wonder how the Customer’s experience can affect their balance sheets, which is why you sometimes hear;

Forget about good customer service; people buy from those they like

Bruce Tempkin shared this infographic earlier this year (via Linkedin), which clearly shows the correlation between Customer eXperience and business results.

Data used to determine these facts are from the Temkin Group research report, ROI of Customer Experience 2015.

Every business leader should in addition to other business practices, give attention to what their Customer’s experience in the course of doing business with the organization is like. Ask yourself this:

Would you enjoying doing business with you?

If the answer to that is no, then surely by visiting this blog, you’re on the path to making a turnaround for good.

Kelechi Okeke
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