Great Customer Service is More Than Just Saying Yes – Shep Hyken
Customer service is not just about saying yes to every request the customer makes, or answering the phone before the third ring.
In this 3 minute video customer service expert Shep Hyken explains why customer service is more than saying yes to requests.He also highlights the important ingredient for  great customer service. Watch below
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A touch of personality is very important in art of rendering great customer service. Putting in a touch of personality makes the experience even more memorable and paves the way for inspiring customer service stories
Founder & Editor-In-Chief at CXService360
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.Â
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