Emotional Intelligence & Your Career (Infographic)

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Emotional Intelligence or Emotional Quotient is as important as a person’s IQ (Intelligence Quotient) when it comes to work and career excellence. It plays an important role in our ability to connect with others in social interactions and with our selves (in those sober moments).

Image: timeout.com

Sadly, most education systems focus primarily on measuring & developing just the IQ of their students, leaving out this important skill which plays a key role in the success of the students as adults in the real world.
Yes, a high IQ will get them into college, but it’s Emotional Intelligence (EI) that will enable them manage the stress and emotions they will face during their final exams or help them handle difficult colleagues or bosses when they get employed.

Customer service is a career that requires frequent interaction with people, the manner in which employees in any organization interact with these individuals (customers),  shapes their perception of the company, and determines whether or not they will become advocates.  Customer service professionals need to be emotionally intelligent enough to estimate customers’ emotional state, empathize and connect to the customers in a way that enables clearer understanding of their needs.

This makes it important for customer service professionals to understand what emotional intelligence is, what it is not and how it can impact on their job roles. This infographic created by Business Insider highlights basic information on Emotional Intelligence.

Do you want to have an idea on how you rank on Emotional Intelligence?

Check out this online test.

Read more articles about Emotional Intelligence here.

Kelechi Okeke
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