CXService360 Customer Service Quiz
How much do you really know about customer service? It is important that every professional test their knowledge in their chosen career path, from time to time.
With rapid changes in the world today, you might be surprised to discover new trends and insights you might have completely missed out on.
Important Instruction: Read each question carefully before you select an answer
Good luck!
How did you do? If you scored 90 - 100% you are an Ace professional. Keep up the great effort! If you scored 70-89% - you definitely understand customer service, you're on the path to an amazing career 50- 69% you know customer service, but there's room for improvement If you scored below 50% don’t fret. Bookmark this site, there's a wealth of knowledge we're happy to share with you!
Founder & Editor-In-Chief at CXService360
Kelechi Okeke, a certified Customer Experience Specialist (CXS) with over a decade of experience, seamlessly combines customer-centric expertise with accomplished SEO strategies. He empowers organizations by delivering invaluable insights and innovative solutions. Connect with him on Linkedin or schedule a consulting session here.
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Good initiative
Thank you! Santhosh
Well done ! Amazing assessment about Customer Management…
Thank you! Anonymous
I scored 95% missed one acronym. I have been in Customer service all of my life.
Scored 90%, mistake on acronym but now, I know 🙂
90% is a great score Anonymous, there’s always something to learn.
I had 75% which is in me but I think I will do more on the next promise
I scored 95 percent, missed one acronym and i am not into customer service.
wow, that’s impressive Nkechi. You are certainly knowledgeable on the basics. You would ware well in customer service in you joined in
I scored 80%, and I am not into Customer Service.
Thats an impressive score! You understand the basics of customer service
Very good quiz I scored 95%
Good customer service assessment, scored 90%
I scored 90% and I’m impressed. I was in customer service for a year and I really want to get back. There’s so much satisfaction in seeing a happy and satisfied customer. Thanks for posting.
You’re welcome IJ!
Wow! great quiz. I scored 95% I guess I know more than I thought.
Great score Ann! There’s always room for improvement
I had 95%, because of the customer is always right question. Yes, it is a principle enforced by management, which can seem crazy and insensitive to employees (or out of date). However, experience has showed me that even abusive customers have valid claims and if acknowledged properly, they rarely remain abusive. Turning a detractor into a promoter, brings so much satisfaction. I stand by my incorrect answer and accept my score.
Scored 95% …unhappy that I got a basic question wrong.
95% is a great score! There’s always room for improvement
100% correct, I AM a professional customer service expert though lol so anything less may have been a little soul destroying
Haha Kerrie, that’s a great score. You definitely know your onions