Customers Are People, Not Numbers – Shep Hyken

Alot of times service reps  treat customers like numbers or files to be processed, especially in situations when the customer and service rep cannot see each other. They are impersonal and treat you like an account number or file. They respond to you with a less than enthusiastic tone of voice that makes most people wonder if the company actually cares.

Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses important customer service responsibilities in this 4 minute video below.

 

Kelechi Okeke
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